Business Process Management (BPM) involves the planning, modelling, automation, execution, measurement, and optimisation of enterprise activities involving employees, customers, systems, facilities, software, documents, and partners within and outside the organisation. BPM can reduce costs, recognise and meet new customer demands, transform business models, increase productivity, create competitive advantage, and improve collaboration, innovation, safety, security, and compliance. Conversely, when BPM fails, the consequences can be disastrous.

This unit equips students with an understanding of critical concepts and tools in BPM, and the ability to apply these in a strategic management context to improve organisational performance and business success. Working individually and in small teams, students will develop business process models, analyse case studies of BPM failures, and identify and evaluate BPM improvement methods using appropriate software technologies and conceptual tools. Group assessment involves the development of a business proposal that is presented to a panel of industry experts for feedback at the end of the trimester.